1. Who handles your information
The website https://electroaustralia.com is published by:
Electro Australia
ABN: [ABN to be completed]
Registered address: [Registered address to be completed], Australia
Email: [email protected]
Electro Australia is the entity responsible for the personal information collected through this website.
2. Information we collect
In the course of running our business, Electro Australia may collect the following information:
- First name and surname
- Postal address, including suburb, state and postcode
- Email address
- Phone or mobile number
- Delivery and billing address
- Payment details (handled by a secure payment provider)
- Order history and shopping preferences
- Browsing data (cookies, IP address, pages visited and so on)
We collect this information in particular when you:
- Create a customer account or place an order,
- Fill in an enquiry form,
- Subscribe to the newsletter,
- Browse the website.
3. Why we collect it
The information we collect is used to:
- Process and deliver orders,
- Manage the customer relationship (invoicing, after-sales support, returns),
- Improve your experience on the website,
- Send commercial or promotional information (where you have consented),
- Meet our legal and tax obligations.
4. The basis for handling your information
We handle your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where it is:
- Reasonably necessary to perform our contract with you (order, delivery, invoicing),
- Collected with your consent (newsletter, cookies),
- Needed for our legitimate business functions (fraud prevention, security),
- Required or authorised by law.
5. Who we share it with
Your personal information is used by Electro Australia and by the service providers who help us with:
- Website hosting (GoDaddy),
- Secure payment,
- Logistics and delivery,
- Email marketing and customer support.
These providers are required to keep your information confidential and secure, consistent with the Australian Privacy Principles.
6. How long we keep it
We keep your information only as long as we need it for the purpose it was collected:
- Order records: at least 5 years (record-keeping obligations)
- Invoicing records: at least 5 years
- Customer and prospect data: 3 years after the last contact
- Cookies: 13 months maximum
7. Your rights
Under the Privacy Act 1988 and the Australian Privacy Principles, you can ask us to:
- Give you access to the personal information we hold about you,
- Correct information that is inaccurate or out of date,
- Delete information we no longer need,
- Limit how we use your information,
- Stop using your information for direct marketing,
- Provide your information in a usable format,
- Withdraw your consent at any time.
To make a request, contact us at:
📩 [email protected]
We will respond to any request within 30 days.
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
https://www.oaic.gov.au
8. Keeping your information secure
Electro Australia takes the technical and organisational steps needed to protect your information from loss, alteration, disclosure or unauthorised access (SSL encryption, strong passwords, firewalls, backups and so on).
9. Cookies
The electroaustralia.com website uses cookies to:
- Improve site navigation and performance,
- Measure our audience and analyse statistics,
- Personalise content and advertising.
You can manage your cookie preferences in your browser or through the banner shown on your first visit.
10. Overseas disclosure
Some of our service providers may store or handle information outside Australia.
Where that happens, we take reasonable steps to make sure the information is handled consistently with the Australian Privacy Principles.
11. Changes to this policy
Electro Australia may update this privacy policy at any time.
Last updated: 21/09/2026